FAQs
Welcome to the Canada Kratom Store FAQ page. Here, you’ll find answers to common questions about our shipping and return policies. We aim to provide a seamless shopping experience and ensure that our customers are well-informed. If you have any additional questions, please don’t hesitate to contact us!
Orders placed by 11 AM PST (2 PM EST), Monday through Friday, will be shipped the same day.
Enter your full shipping address during checkout to view available shipping rates and options.
Yes, a tracking number is included in your order confirmation email. Note: It may take 6-24 hours for the tracking to become active on the Canada Post website.
We offer the following payment options:
- Interac e-Transfer: Instructions for completing your e-transfer will be provided at checkout.
- Cash on Delivery (COD): Pay with cash or credit card upon delivery of your package. Please note that you must select a Canada Post shipping method to use this payment option.
- Cryptocurrency Payments: We accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Dogecoin (DOGE). Payment instructions will be provided at checkout.
Once your order is with the shipper, CKS is not responsible for any delays. Canada Post may sometimes experience short delays.
All orders are guaranteed to arrive. If they don’t, we will reship your order.
Yes, you can return any product, whether opened or unopened, for store credit of equal value within 30 days from the ship date.
We provide a shipping label for you to return or exchange the product at no cost to you.
CKS
15110 54a Ave, Surrey, BC V3S 5X7, Canada
